Terms of use

PRIVACY POLICY

OFiber Communications, Inc. ("OFiber," "we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other relevant laws of the Philippines.

  1. Information We Collect
    1. Personal Information You Provide: We collect personal information that you provide to us directly when you sign up for our services, interact with our customer support, or otherwise communicate with us. This information may include, but is not limited to, your name, address, contact details, billing information, and any other details necessary to provide the services you have requested.
    2. Information Collected Automatically: We may automatically collect certain information when you use our services, such as your IP address, browser type, device information, usage data, and other technical information. This helps us improve our services and provide a better user experience.
    3. Information from Third Parties: We may receive information about you from third-party sources, such as public databases, business partners, or social media platforms. We combine this data with the information we already hold to enhance our services and improve the accuracy of our records.
  2. How We Use Your Information
    1. Service Provision: We use your personal data to provide, maintain, and improve our services, process your transactions, and manage your account.
    2. Communication: We may use your information to communicate with you regarding your account, respond to your inquiries, and send you important updates and notices.
    3. Marketing and Promotions: With your consent, we may use your information to send you marketing materials and promotions about our services that may be of interest to you. You can opt-out of receiving these communications at any time.
    4. Compliance and Legal Obligations: We may process your personal data to comply with legal obligations, respond to legal processes or requests from public authorities, and pursue available legal remedies or defend against legal claims.
  3. How We Share Your Information
    1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, customer service, and marketing assistance. These service providers are contractually obligated to protect your information and use it only as necessary to perform their functions.
    2. Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities, including to meet national security or law enforcement requirements.
    3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
  4. Your Rights
    1. Right to Access: You have the right to request access to the personal data we hold about you and obtain information about how we process it.
    2. Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.
    3. Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
    4. Right to Object: You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing purposes.
    5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request the transfer of that data to another controller, where technically feasible.
  5. Data Security
    1. We implement appropriate organizational, physical, and technical security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
    2. We regularly review our security procedures to ensure the protection of your data and to address any emerging security threats.
  6. Retention of Data
    1. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
    2. Once your personal data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
  7. Changes to This Privacy Policy
    1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other means.
    2. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
  8. Contact Us
    1. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer (DPO) at:
    2. Email: [email protected]
    3. Phone: +63 2 7005-1054
    4. Address: OFiber Communications, Inc., Old Sauyo Road cor. Naval St., Sauyo, Quezon City, Philippines
  9. Your Consent
    1. By using our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.