FAQ
You may apply by choosing your preferred subscription plan on our website
You only need to fill-up and sign our application form and submit it toghether with 1 copy of governemnt issued valid ID with three(3) specimen signature
You may send us a message via our official Facebook page @OFiberPH wiith your desired installation address and we'll check it out.
Also for reference these are the areas we are currently servicing:
Barangay Sauyo, Quezon City, Metro Manila
Magdalena, Laguna
Calbayog City, Samar
Also for reference these are the areas we are currently servicing:
It is possible that you may have not yet filled up the Payment Validation Form.
You may do so by going to https://fiber.ph/pay
Take note that payment posting is within 1-2 business days.
Otherwise, if its been more than two (2) business days and your payment is still not reflected, you may send us a message via our official Facebook page @OFiberPH
You may do so by going to https://fiber.ph/pay
Take note that payment posting is within 1-2 business days.
Otherwise, if its been more than two (2) business days and your payment is still not reflected, you may send us a message via our official Facebook page @OFiberPH
If you are experiencing slow or intermittent connection, please note that your bandwidth is a resource shared by all devices connected to your modem. Try the following basic troubleshooting:
Detach and attach the fiber patch cord on the modem.
Turn off and on the Modem for 15 seconds.
Note that the strength of the Wi-Fi signal deteriorates the farther you are from the modem. Physical obstructions also limit Wi-Fi connection integrity. For best results, find a spot clear of obstructions and limit the number of devices concurrently connected to the modem.
Should you wish to experience very strong Wi-Fi connections, we recommend to: Disconnect the other devices including third part router if any.
Plug a laptop or computer using a LAN cable directly to the modem to compare results.
Run speed test at https://speedtest.net/.
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
Note that the strength of the Wi-Fi signal deteriorates the farther you are from the modem. Physical obstructions also limit Wi-Fi connection integrity. For best results, find a spot clear of obstructions and limit the number of devices concurrently connected to the modem.
Should you wish to experience very strong Wi-Fi connections, we recommend to:
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
You may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
If your PON has no light, please do the following steps:
Switch off your modem for 5 minutes then switch it back on.
Check the condition of the fiber patch cord for any break, bend or damage.
Ensure that both ends of the fiber patch cord is inserted correctly. Try to detach and re-attach both ends of the fiber patch cord.
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
Switch off your modem for 5 minutes then switch it back on.
Check the condition of the fiber patch cord for any break, bend or damage.
Ensure that both ends of the fiber patch cord is inserted correctly. Try to detach and re-attach both ends of the fiber patch cord.
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
If your LAN has no light:
1. Switch off your modem for 5 minutes then switch it back on.
2. Check both ends of the UTP cable if securely connected into the modem LAN port.
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
1. Switch off your modem for 5 minutes then switch it back on.
2. Check both ends of the UTP cable if securely connected into the modem LAN port.
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
If your modem’s power button has no light:
1. Ensure that the modem is switched on.
2. Check the condition of the wires.
3. Check if the adaptor is plugged in correctly
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
1. Ensure that the modem is switched on.
2. Check the condition of the wires.
3. Check if the adaptor is plugged in correctly
If this process does not work, you may reach us via our hotline at (02) 7005 1054 or send us a message via our official Facebook page @OFiberPH
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