Terms of use

TERMS AND CONDITIONS

OFiber Communications, Inc.’s (hereinafter referred to as “OFiber”) provisioning of a fiber internet service (hereinafter referred to as the “Service”) shall be governed by the following terms and conditions (hereinafter referred to as the “Agreement”);

  1. This Agreement shall take effect upon credit approval and receipt of payment of all application and other fees, as well as an amount equivalent to one month Monthly Service Fee representing advance payment for the first month of subscription (the “Advance Payment”), and shall remain effective until the Service is terminated for any reason whatsoever, without prejudice to the continued subsistence of other subscriptions/accounts of Subscriber that avail of the Service. The Service shall begin on the Service Commencement Date as defined in Section 5 and shall be effective for one (1) month therefrom (the “lock-in period”), unless pre-terminated in accordance with Section 19. After the lock-in period, and if the Service has not yet been pre-terminated, the Service shall be automatically renewed and continue indefinitely on a month-to-month basis under the same terms and conditions of this Agreement and subject to the continued payment of the Monthly Service Fee, until terminated by either or both of the Parties. OFiber reserves the right to amend, change or modify the applicable rates.
  2. OFiber shall cause the installation and connection of the Optical Network Unit (ONU) – with one (1) activated port and one (1) private IP address (1 public IP for SME only) – and/or peripherals as soon as reasonably practicable after credit approval and receipt of payment of all fees and the Advance Payment for the Service.
  3. OFiber shall provide the Subscriber with the necessary equipment and peripherals for Service access as stated in the delivery and acknowledgement receipt issued to the Subscriber. These equipment and peripherals shall at all times remain property of OFiber.
  4. Additional Installation Charges. In certain instances, the Subscriber shall pay for additional charges to cover materials and labor for non-standard installations, depending on the length of the fiber optic cable and other factors.
  5. Service Commencement Date & Start of Billing. The Service shall be activated upon acceptance by the Subscriber. The Service is deemed accepted after 24 hours of testing, if there is no service issue raised by the Subscriber. The day of activation shall be the Service Commencement Date for each Service. Billing will commence on the following day after the date of activation. Electronic Statement of Account will be sent to Subscriber’s active email provided during the application process or such other email address provided to OFiber by the Subscriber, as well as via SMS.
  6. Billing and Payment. OFiber shall bill the Subscriber the Monthly Service Fee and other charges, which must be paid in full by the Subscriber on or before the Due Date indicated in the Statement of Account as sent to Subscriber’s email address. Statement of Account will be sent through email and SMS. Should Subscriber fail to receive the Statement of Account for whatever reason, he agrees to call and inform OFiber’s Customer Service Hotline +63 2 70051054 or access the electronic file or site which may be provided by OFiber for this purpose from time to time, otherwise, it shall be conclusively presumed that Subscriber has received the Statement of Account in due course. Subscriber acknowledges that OFiber has advised him that OFiber may suspend the Service in case of Subscriber’s failure to pay any bill on or before the specified Due Date. OFiber shall bill the Subscriber at monthly intervals but reserves the right to alter the date of billing or interval billing.
  7. Billing Disputes. If Subscriber in good faith disputes any portion of OFiber’s Statement of Account, Subscriber shall submit to OFiber, within fifteen (15) days from receipt of the Statement of Account, full payment of the undisputed portion of the Statement of Account and written documentation identifying and substantiating the disputed amount. If Subscriber does not report a dispute within the said fifteen (15) day period, Subscriber shall irrevocably waive his dispute rights for that Statement of Account and the billing shall be deemed to be correct and final. Any disputed amount resolved in favor of Subscriber shall be credited to Subscriber’s account in the next Statement of Account. Any disputed amount determined to be payable to OFiber shall be due within seven (7) days of notification of the resolution of the dispute. If Subscriber withholds the disputed amount thereafter, or within the time required, fails to provide supporting information in writing that sets out a legitimate basis under this Agreement for disputing any charges, Subscriber’s account shall be deemed to be past due and unpaid. In such event, OFiber shall be entitled to pursue any and all legal remedies provided in this Agreement and by law, including suspension or disconnection of Service.
  8. Penalties. OFiber shall charge late payment penalty equivalent to _____% per month for all accounts not paid by the Due Date. In determining the penalty, a fraction of a month shall be considered as one (1) month.
  9. OFiber hereby makes it clear to the Subscriber that the Service provided under this Agreement is purely for the use applied for. OFiber reserves the right to determine if actual use is consistent with the use applied for. Any use of the Service provided contrary to what was applied for, in any form or manner whatsoever, is strictly prohibited. OFiber reserves the right without need of demand or notice to automatically disconnect the Service provided, if the Subscriber violates the foregoing, without prejudice to forfeiting all sums received from the Subscriber and claiming additional damages in accordance with the provisions of this Agreement.
  10. OFiber shall not be responsible for failure or omission of its Service due to any cause beyond its control, not due to its willful and intentional fault or negligence and which cannot be overcome by the exercise of due diligence, including but not limited to labor disturbance, human acts or equipment breakdown, acts of God, or force majeure, whether or not the cause be of the same class or kind as those therein. The Subscriber agrees that in such cases, the operation of this Agreement and delivery and rendering of the Service, so far as necessary, may be suspended or terminated as the case may be, even without notice, without liability for loss and damage, it being understood that the cause of such interruption shall be remedied, if possible, with all necessary dispatch at the earliest practicable time. In the cases mentioned above, OFiber shall not be liable for any loss or damage suffered by the Subscriber, unless such loss or damage is caused by the willful or grossly negligent act or omission of OFiber’s employees or agents which liability shall not exceed the amount of the Monthly Service Fee of the Subscriber as may be proven in a court of law.
  11. The Subscriber holds OFiber free from any responsibility for any loss or damage resulting from the failure of the Service caused by a malfunction of the OFiber network or ONU or its Peripherals for any reason whatsoever. Notwithstanding any other provision of this Agreement, OFiber will not for any reason be liable for any indirect, incidental, consequential, punitive, special or other similar damages, and out-of-pocket expenses, including but not limited to damages resulting from loss of actual or anticipated revenues or profits, or loss of business, data or good will.
  12. The rights and privileges extended to Subscriber in relation to the subscription including the ONU and its Peripherals are purely personal to the Subscriber and shall not be transferred to any individual or entity or to any other location, without obtaining the prior written consent, approval and clearance from OFiber. Any such transfer of rights and/or location without the prior written consent of OFiber shall be void regardless of receipt by OFiber of the Monthly Service Fee and other charges from the supposed transferee. If approved, any transfer of ownership shall be subject to the payment of change of account ownership fee at the rate prevailing at the time of the request for transfer, and to compliance with other relevant policies and guidelines as may be issued by OFiber from time to time.
  13. Relocation. If the Subscriber will transfer residence/location, he may apply for relocation and will be charged the relocation fee prevailing at the time of relocation to cover for expenses of dismantling equipment from his current residence and re-installing to the new residence. If relocation is not within service coverage, the Subscriber’s subscription, if still within the lock-in period, is deemed pre-terminated in accordance with Section 19 and the Subscriber must pay the full pre-termination fee. Application for transfer/relocation will only be allowed if the new address is within the OFiber’s service coverage and only if the Subscriber has no outstanding balance in the relevant account as of the current billing month and the other accounts of said Subscriber are in good standing, i.e. active status or no unsettled fees / unsurrendered ONU and/or Peripherals.
  14. Changes in Service. OFiber reserves the right to make changes in the Service for technical and other reasons with due notice to the Subscriber. Subscriber agrees to pay all charges for changes in Service features he requests, including but not limited to reconnection, change of service package and change of ownership. Downgrade of plan/packages within the lock-in period shall be charged a downgrade fee at the rate prevailing at the time of request for downgrade; downgrade after the said period will be free of charge. Upgrade of plan/packages shall have no extra charge. No changes shall be effected until the appropriate fees/charges and adjustments are paid to OFiber. All rates are subject to change even without prior notice to the Subscriber. The foregoing changes in Service shall only be allowed if the Subscriber has no outstanding balance in the relevant account as of the current billing month and the other accounts of said Subscriber are in good standing, i.e. active status or no unsettled fees / unsurrendered ONU and/or peripherals.
  15. Repair and Maintenance. Subscriber shall be entitled to free spare parts and service for non-performance of the ONU and/or Peripherals due to factory defects for the term of this Agreement. However, the cost of repair and maintenance of ONU and/or Peripherals as a result of damage due to the fault or negligence of Subscriber or due to force majeure shall be for the account of Subscriber, and shall be billed in Subscriber’s next Statement of Account.
  16. Loss or Damage Beyond Repair. The Subscriber shall be liable should any ONU and/or Peripherals be damaged beyond repair or lost due to the Subscriber’s acts or omissions, and Subscriber shall be charged the replacement value of the same as may be reflected in his next Statement of Account
  17. Suspension/Disconnection of Service
    1. The Subscriber may apply for a Voluntary Temporary Disconnection (VTD) of Service for a minimum period of thirty (30) days up to a maximum of ninety (90) days, subject to payment of the VTD fee prevailing at the time of the application for VTD plus any outstanding balance in the relevant account (including pro-rated bill). The number of days in the VTD period applied for shall be added to the remaining subscription period. Only one (1) transaction for VTD per year is allowed. The Subscriber shall have thirty (30) days from the end of the VTD period applied for to apply for reactivation and pay the reactivation fee prevailing at the time of reactivation, failing in which shall cause the permanent disconnection of the Service for the relevant account, and the provisions of Section 19 shall apply.
    2. Disconnection. Subscriber agrees that OFiber may without prior notice disconnect the Service of any Subscriber whose bill remains unpaid after the specified Due Date. Subscriber also agrees that OFiber may temporarily suspend the Service in any of the following instances:
      1. Violation by Subscriber of the terms and conditions of this Agreement;
      2. Misrepresentation or false statement by Subscriber in the application for Service;
      3. Illegal connection or use of unauthorized equipment or accessories;
      4. Suspicious fraudulent misuse or abuse of Service, ONU and/or Peripherals;
      5. Unauthorized transfer of Service/location;
      6. Failure to notify OFiber of change in billing address;
      7. Other analogous cause.

Whenever the disconnection leads to eventual termination, the effects of such termination shall retroact to the date of disconnection for the purpose of computing pre-termination charges. Disconnection shall become permanent upon failure of Subscriber to correct or rectify the ground for discontinuance of Service within sixty (60) days from suspension of Service. Disconnection of Service shall not be construed as a waiver of the outstanding tariff, charges, penalties, and surcharges accruing on overdue bills. Subscriber agrees to hold OFiber free and harmless from any liability and waives any action against the latter, which may arise as a result of such suspension or disconnection of Service.

18. Reconnection. In the event of suspension or disconnection, OFiber may at its option restore Service and/or rectify the cause of suspension upon payment of all outstanding obligations by Subscriber, including any and all applicable fees.

19. Termination of Service

    1. Subscriber may terminate his subscription in writing by giving one (1) month prior notice for cancellation and by fully settling all his outstanding obligations with OFiber up until the date of effectivity of the termination. If termination is made during the lock-in period, Subscriber shall pay a pre-termination fee in the amount of the full Monthly Service Fee multiplied by the number of the months remaining in the lock-in period or in such amount as may be prescribed by OFiber from time to time in its sole but reasonable discretion upon prior written notice to all subscribers , as well as the Subscriber’s pro-rated bill. In determining the unexpired period, a fraction of a month shall be considered as one (1) month. Subscriber shall also pay the permanent disconnection fee prevailing at the time of disconnection.
    2. OFiber may terminate the Service or this Agreement for non-payment or delay in payment of Subscriber’s accountabilities in accordance with Section 17.2, or for violation by Subscriber of any provision of this Agreement, or for such other causes set forth in this Agreement. If termination is made during the lock-in period, Subscriber shall pay a pre-termination fee in the amount of the full Monthly Service Fee multiplied by the number of months remaining in the lock-in period or in such amount as may be prescribed by OFiber from time to time in its sole but reasonable discretion upon prior written notice to all subscribers. In determining the unexpired period, a fraction of a month shall be considered as one (1) month.

 

20. Subscriber possesses the ONU and/or Peripherals in trust for and on behalf of OFiber (except such Peripherals offered to Subscriber on amortization basis, in which case, ownership of the same will transfer to Subscriber upon completion of amortization payments). In the event that the subscription is terminated for any reason whatsoever, or if OFiber disconnects/terminates the Service or terminates use of ONU and/or Peripherals equipment for non-payment or delay in payment of Subscriber’s accountabilities in accordance with Section 17.2, or for violation of the terms and conditions of this Agreement, or for such other causes set forth in this Agreement, Subscriber hereby authorizes OFiber, its agents or representatives to enter the Subscriber premises where the ONU and/or Peripherals are installed, and allow OFiber to pull out or remove such ONU and/or Peripherals.

 

21. Indemnification and Use of Service

    1. Subscriber shall indemnify and hold harmless OFiber, its affiliates, partners, directors, officers, employees, shareholders, agents and representatives from and against all claims, causes of actions, judgments, damages, expenses and liabilities arising from or in connection with (a) the use of Service by Subscriber other than as permitted by this Agreement, and (b) the content of material that Subscriber transmits through use of the Service including but not limited to, claims for defamation, invasion of privacy, disparagement and/or alleged violation of trademark of copyright.
    2. Subscriber acknowledges that the Service is provided on an “as is” basis. OFIBER, ITS EMPLOYEES, AGENTS, SUPPLIERS, VENDORS, AND DISTRIBUTORS MAKE NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, REGARDING THE QUALITY, ACCURACY OR VALIDITY OF THE DATA OR INFORMATION AVAILABLE ON ITS SYSTEM, OR RESIDING ON OR PASSING THROUGH ITS INTERCONNECTING NETWORKS, OR THAT OFIBER’S SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. OFIBER EXPRESSLY EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT POSSIBLE BY LAW.

 

22. In case of litigation arising out of this Agreement, all suits shall be exclusively filed with the proper court of Pasig City only. Subscriber hereby expressly waives all claims to any other venues. Subscriber shall, in addition to the amount due and collectible, pay twenty-five percent (25%) of such amount as attorney’s fee and an equivalent amount for cost of suit

 

23. Miscellaneous

    1. This Agreement, together with all attachments incorporated herein specifically by reference, represents the entire understanding of the Parties with respect to the subject matter hereof and all other agreements, whether written or oral, between the Parties relating to the Service shall be superseded by this Agreement. In entering into this Agreement, neither Party is relying upon any representation of warranties that are not set forth in this Agreement.
    2. OFiber reserves the right to transfer or assign its rights and obligations under this Agreement whether in part or in whole to any third party.
    3. OFiber reserves the right at its absolute discretion to modify, delete, or add to any of the terms and conditions of this Agreement without need of giving prior notice in writing to Subscriber.
    4. Separability Clause. The Parties also agree that should any provision in this Agreement be declared void, invalid or ineffective for any reason whatsoever, the validity of the remaining provisions shall not be affected and shall continue to be binding.
    5. No waiver by OFiber of any breach of any term in this Agreement shall operate as a waiver of a breach of any other term or of a subsequent breach of the same term. OFiber shall not be prejudiced or restricted by any concession, indulgence or forbearance extended to the Subscriber.

 

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